DELIVERY INFO
- At Price Pirate we offer Australia wide delivery to our customers on most smaller items and metro capital city and regional area delivery on larger items such as whitegoods and televisions.
- Smaller items will be delivered by Australia Post or Fastway courier - if you're not home a card will be left for pick up or to reschedule delivery.
- Deliveries take place Monday to Friday between 9am and 5pm. Unfortunately we cannot offer weekend deliveries at this stage. Sydney metro customers can pickup from our store located at John Hines Avenue, Minchinbury. Customers intending to pickup should always call prior on 1300 578 810 to confirm stock availability.
- Larger items are delivered in 3 ways, by our own delivery vehicles, Allied Express or direct from the manufacturer. We do not usually deliver lager items until a day has been confirmed with the customer to eliminate the costs associated with extra delivery attempts. A signature is required in receipt of all deliveries. An authorised person can sign on your behalf provided they reside at the shipping address provided.
- All customers will be provided with a consignment number to track and trace their item.
- All items that are delivered on the store truck within Sydney will be
booked in with the customer prior to the day, at a mutually convenient
time . If the customer is not at home at this agreed time, a secondary
delivery fee may be charged.
- All items are brand new and delivered in original sealed manufacturers packaging.
- All delivery prices
are outlined on each individual product page. Please note that if you
are outside of our normal shipping zones, additional postage charges may need to be added but you will be contacted first.
To view our shipping zones
click here- At Price Pirate, we work on a 'Just in time' principle which means that we don't keep multiple warehouses full of unnecessary stock. This saves us money and allows us to pass on cheaper product prices to you!
- If your item is in stock with us and your payment has been confirmed, we will endeavour to ship your item within 24-48hrs.
- If your item is not in stock with us but is in stock with the supplier, we will endeavour to ship your item within 5-7 days without contact.
- If your item is not in stock with us and is not in stock with the supplier, we will contact you within 2-3 working days of placing your order to advise an estimated time of arrival. Where the item is delayed, you will have a choice as to whether to proceed or have your order refunded.
WARRANTY
- All products come with full manufacturers warranty. Your warranty commences on the invoice date.
- Extended warranty is available on most products of up to 5-7 years. Our extended warranty programme is backed by Lumleys Insurance, one of the largest and most respected companies in this field.
PAYMENT
- Payment can be made by Direct Deposit bank to bank transfer, Paypal, Visa, Mastercard or Amex. There are no fees for using credit cards or Paypal. Your credit card statement will not show PricePirate as the merchant but will actually show our retail store name for example Betta Electrical Superstore. Please note this when checking card statements to avoid any confusion.
- A further 2% discount is available for payments made by direct deposit bank to bank transfers. By entering discount code 888 whilst in your cart. Attempts to obtain the 2% discount when using credit card or Paypal as a payment method will be corrected when your order is processed by our staff and you will be contacted in regards to correcting your payment.
- Orders where no payment has been received within 7 days will be cancelled unless arrangements have been made with our sales team. Stock is not allocated or ordered until full payment is confirmed.
- A Tax Invoice will be emailed or shipped with the goods. The invoice will detail your purchase, any options paid for including extended warranty and a total amount paid including GST. The invoice will be from our retail store shipping the item. You must retain this invoice for warranty purposes.
LOCATION FOR PICK UPYou must be a member of our website and have placed your order online before using our pick up service.
A member of our staff will contact you once your item has been processed and your item is ready to collect. Just look for our white building and logo at the address below:
Price Pirate - Sydney Pickup Location
2/5 John Hines Ave
Minchinbury NSW 2700
Pick up can be made Mon-Sat 9am-4pm
Please contact us via email at sales@pricepirate.com.au or by phone on 1300-578-810 if you have any further questions but please note that all orders need to be placed online and not over the phone or via email
